/*
 * Mes demandes — Espace client Inkwell
 */

body {
    display: flex;
    flex-direction: column;
    min-height: 100vh;
    min-height: 100dvh;
}

main {
    flex: 1 0 auto;
}

footer.pied-de-page {
    flex-shrink: 0;
}

/* --- Liste --- */

.demandes-liste {
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.demande-carte {
    display: flex;
    align-items: center;
    gap: 14px;
    padding: 16px 20px;
    background-color: #ffffff;
    border-radius: var(--rayon-carte);
    box-shadow: var(--ombre-carte);
    cursor: pointer;
    transition: transform 0.15s ease;
}

.demande-carte:hover {
    transform: translateY(-1px);
}

.demande-carte__icone {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background-color: var(--couleur-beige);
    color: var(--couleur-corail);
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.demande-carte__infos {
    flex: 1;
    min-width: 0;
}

.demande-carte__sujet {
    font-weight: 700;
    font-size: 0.92rem;
    color: var(--couleur-anthracite);
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.demande-carte__meta {
    font-size: 0.78rem;
    color: rgba(38, 53, 60, 0.5);
}

.demande-statut {
    font-size: 0.7rem;
    font-weight: 700;
    padding: 4px 10px;
    border-radius: 999px;
    text-transform: uppercase;
    flex-shrink: 0;
    white-space: nowrap;
}

.demande-statut--nouvelle { background: rgba(43, 119, 255, 0.1); color: var(--couleur-bleu-vif); }
.demande-statut--en_cours { background: rgba(202, 136, 0, 0.12); color: var(--couleur-ocre); }
.demande-statut--resolue { background: rgba(1, 144, 124, 0.1); color: var(--couleur-vert-emeraude); }
.demande-statut--fermee { background: rgba(38, 53, 60, 0.08); color: rgba(38, 53, 60, 0.5); }

.demandes-vide {
    text-align: center;
    padding: 60px 20px;
    background-color: #ffffff;
    border-radius: var(--rayon-carte);
    box-shadow: var(--ombre-carte);
}

.demandes-vide i {
    font-size: 1.8rem;
    color: rgba(38, 53, 60, 0.25);
    margin-bottom: 16px;
    display: block;
}

.demandes-vide p {
    color: rgba(38, 53, 60, 0.55);
    font-size: 0.92rem;
    margin-bottom: 16px;
}

/* --- Détail / en-tête de conversation --- */

.detail-retour {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    font-size: 0.85rem;
    font-weight: 600;
    color: rgba(38, 53, 60, 0.55);
    margin-bottom: 18px;
    padding: 8px 4px;
}

.detail-retour:hover {
    color: var(--couleur-corail);
}

.detail-carte {
    background-color: #ffffff;
    border-radius: var(--rayon-carte);
    box-shadow: var(--ombre-carte);
    overflow: hidden;
}

.detail-entete {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    padding: 24px 28px;
    border-bottom: 1px solid rgba(38, 53, 60, 0.08);
    flex-wrap: wrap;
}

.detail-entete__gauche {
    display: flex;
    align-items: center;
    gap: 14px;
    min-width: 0;
}

.detail-entete__icone {
    width: 44px;
    height: 44px;
    border-radius: 50%;
    background-color: var(--couleur-beige);
    color: var(--couleur-corail);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.05rem;
    flex-shrink: 0;
}

.detail-entete__sujet {
    font-size: 1.05rem;
    font-weight: 700;
    color: var(--couleur-anthracite);
    margin-bottom: 3px;
}

.detail-entete__reference {
    font-size: 0.78rem;
    color: rgba(38, 53, 60, 0.45);
}

/* --- Fil de discussion --- */

.fil-conteneur {
    display: flex;
    flex-direction: column;
    max-height: 460px;
    overflow-y: auto;
    padding: 24px 28px;
    gap: 4px;
}

.fil-jour-separateur {
    text-align: center;
    font-size: 0.72rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.4px;
    color: rgba(38, 53, 60, 0.35);
    margin: 18px 0 12px;
}

.fil-jour-separateur:first-child {
    margin-top: 0;
}

.fil-ligne {
    display: flex;
    align-items: flex-end;
    gap: 10px;
    margin-bottom: 14px;
}

.fil-ligne--utilisateur {
    flex-direction: row-reverse;
}

.fil-avatar {
    width: 30px;
    height: 30px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.72rem;
    font-weight: 800;
    color: #ffffff;
    flex-shrink: 0;
}

.fil-ligne--utilisateur .fil-avatar {
    background-color: var(--couleur-corail);
}

.fil-ligne--admin .fil-avatar {
    background-color: var(--couleur-bleu-vif);
}

.fil-message {
    display: flex;
    flex-direction: column;
    gap: 6px;
    max-width: 70%;
    padding: 12px 16px;
    border-radius: 16px;
}

.fil-ligne--utilisateur .fil-message {
    background-color: var(--couleur-corail);
    color: #ffffff;
    border-bottom-right-radius: 4px;
}

.fil-ligne--admin .fil-message {
    background-color: var(--couleur-beige);
    border-bottom-left-radius: 4px;
}

.fil-message__auteur {
    font-size: 0.72rem;
    font-weight: 700;
    opacity: 0.75;
}

.fil-message__contenu {
    font-size: 0.9rem;
    line-height: 1.55;
    white-space: pre-wrap;
    word-break: break-word;
    color: inherit;
}

.fil-ligne--admin .fil-message__contenu {
    color: var(--couleur-anthracite);
}

.fil-message__heure {
    font-size: 0.68rem;
    opacity: 0.65;
    align-self: flex-end;
}

.fil-message__fichiers {
    display: flex;
    flex-direction: column;
    gap: 4px;
    margin-top: 2px;
}

.fil-message__fichier {
    display: flex;
    align-items: center;
    gap: 6px;
    font-size: 0.78rem;
    padding: 6px 10px;
    border-radius: 8px;
    background-color: rgba(255, 255, 255, 0.2);
    text-decoration: underline;
}

.fil-ligne--admin .fil-message__fichier {
    background-color: rgba(38, 53, 60, 0.06);
    color: var(--couleur-bleu-vif);
}

/* --- Zone de réponse --- */

.detail-reponse-zone {
    padding: 18px 28px 24px;
    border-top: 1px solid rgba(38, 53, 60, 0.08);
}

.detail-reponse-fermee {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 14px 16px;
    background-color: var(--couleur-beige);
    border-radius: var(--rayon-bouton);
    font-size: 0.85rem;
    color: rgba(38, 53, 60, 0.6);
}

#formulaire-reponse {
    display: flex;
    gap: 10px;
    align-items: flex-end;
    min-width: 0;
}

#formulaire-reponse textarea {
    flex: 1;
    min-width: 0;
    margin: 0;
    resize: none;
    min-height: 46px;
    max-height: 140px;
    box-sizing: border-box;
}

#formulaire-reponse button {
    width: 46px;
    height: 46px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    padding: 0;
}

.demande-vue {
    display:inline-flex;
    align-items:center;
    gap:4px;
    font-size:0.72rem;
    color:var(--couleur-bleu-vif);
    margin-left:8px;
}

.demandes-filtres {
    display:flex;
    gap:12px;
    margin-bottom:16px;
}

.demandes-recherche {
    flex:1;
    position:relative;
    display:flex;
    align-items:center;
}

.demandes-recherche i {
    position:absolute;
    left:14px;
    color:rgba(38, 53, 60, 0.35);
    font-size:0.85rem;
}

.demandes-recherche input {
    width:100%;
    padding:10px 14px 10px 38px;
    border:1px solid rgba(38, 53, 60, 0.12);
    border-radius:var(--rayon-bouton);
    font-family:var(--police-corps);
    font-size:0.88rem;
    background-color:#FFFFFF;
}

.demandes-recherche input:focus {
    outline:none;
    border-color:var(--couleur-corail);
}

.detail-satisfaction {
    text-align:center;
    padding:8px 0;
}

.detail-satisfaction p {
    font-size:0.88rem;
    color:rgba(38, 53, 60, 0.6);
    margin-bottom:14px;
}

.detail-satisfaction__boutons {
    display:flex;
    justify-content:center;
    gap:12px;
}

.detail-satisfaction__bouton {
    display:flex;
    align-items:center;
    gap:8px;
    padding:10px 20px;
    border:1px solid rgba(38, 53, 60, 0.15);
    border-radius:999px;
    font-size:0.85rem;
    font-weight:600;
    color:var(--couleur-anthracite);
    transition:border-color 0.15s ease, background-color 0.15s ease;
}

.detail-satisfaction__bouton:hover {
    border-color:var(--couleur-corail);
    background-color:rgba(255, 103, 106, 0.06);
}

.detail-satisfaction__bouton[data-satisfaction="2"]:hover {
    border-color: var(--couleur-vert-emeraude);
    background-color: rgba(1, 144, 124, 0.06);
}

.detail-satisfaction__bouton[data-satisfaction="1"]:hover {
    border-color: var(--couleur-rouge-vif);
    background-color: rgba(255, 49, 9, 0.06);
}
.fil-accuse-reception {
    display: flex;
    align-items: center;
    justify-content: flex-end;
    gap: 5px;
    font-size: 0.7rem;
    color: rgba(38, 53, 60, 0.4);
    margin: 2px 4px 12px;
}

.fil-accuse-reception i {
    color: var(--couleur-bleu-vif);
    font-size: 0.72rem;
}

.detail-satisfaction__commentaire-enregistre {
    font-style: italic;
    font-size: 0.82rem;
    color: rgba(38, 53, 60, 0.55);
    margin-top: 8px;
}

.detail-satisfaction textarea {
    width: 100%;
}

.detail-depot-fichiers {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 10px 14px;
    border: 1px dashed rgba(38, 53, 60, 0.2);
    border-radius: var(--rayon-bouton);
    font-size: 0.82rem;
    color: rgba(38, 53, 60, 0.6);
    cursor: pointer;
    margin: 10px 0;
    transition: border-color 0.15s ease;
}

.detail-depot-fichiers:hover {
    border-color: var(--couleur-corail);
}

.detail-depot-fichiers--survole {
    border-color: var(--couleur-corail);
    background-color: rgba(255, 103, 106, 0.06);
}

.detail-fichiers-liste {
    display: flex;
    flex-direction: column;
    gap: 6px;
    margin-bottom: 10px;
}

.detail-compteur-caracteres {
    display: block;
    text-align: right;
    font-size: 0.74rem;
    color: rgba(38, 53, 60, 0.45);
    margin-top: -6px;
    margin-bottom: 10px;
}

.detail-compteur-caracteres--proche-limite {
    color: var(--couleur-ocre);
}

.detail-compteur-caracteres--limite-atteinte {
    color: var(--couleur-rouge-vif);
    font-weight: 600;
}

.detail-fichier-item {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 8px;
    padding: 7px 12px;
    background-color: var(--couleur-beige);
    border-radius: 8px;
    font-size: 0.8rem;
}

.detail-fichier-item button {
    color: var(--couleur-rouge-vif);
}
/* RESPONSIVE */

@media (max-width: 640px) {
    .demande-carte {
        padding: 14px 16px;
        gap: 10px;
    }

    .demande-carte__meta {
        display: none;
    }

    .detail-entete {
        padding: 18px 20px;
    }

    .fil-conteneur {
        padding: 18px 20px;
        max-height: 380px;
    }

    .fil-message {
        max-width: 84%;
    }

    .detail-reponse-zone {
        padding: 14px 20px 18px;
        min-width: 0;
    }

    #formulaire-reponse {
        flex-wrap: wrap;
    }

    #formulaire-reponse textarea {
        font-size: 16px;
        width: 100%;
        order: 1;
    }

    #formulaire-reponse button {
        order: 2;
    }
}

@media (max-width:560px) {
    .demandes-filtres {
        flex-direction:column;
    }
}

@media (max-width: 420px) {
    .demande-statut {
        font-size: 0.62rem;
        padding: 3px 8px;
    }

    .detail-entete__icone {
        width: 38px;
        height: 38px;
        font-size: 0.92rem;
    }

    .detail-entete__sujet {
        font-size: 0.95rem;
    }
}